> ## Content Index > Fetch the complete content index at: https://blog.knack4business.com/llms.txt > Use this file to discover other available public pages before exploring further. # Your Business Security Plan Has a Critical Gap | K4B Podcast - URL: https://blog.knack4business.com/your-business-security-plan-has-a-critical-gap-k4b-podcast/ - Published: 2026-03-15T16:53:50.000Z - Updated: 2026-03-15T16:53:50.000Z - Description: Ken Suitor of TruMax Security reveals the physical security gaps most SMBs don't see coming — and the simple fixes that could save your business before it's too late. - Author: Bernie Franzgrote - Tags: K4B, Kenneth Suitor, TruMax Security, cybersecurity, physical security, locksmith, Ottawa, SMB security, business protection, electronic locks, security audit, commercial security **Hosts: Bernie Franzgrote & Wayne Pratt** Ken Suitor of TruMax Security reveals the physical security gaps most SMBs miss — electronic locks, the 15-minute rule, and what to fix first. ### **GROWTH CATEGORY:** **Cybersecurity & IT** --- Most business owners think they're protected. They have an alarm. A camera. A keypad on the door. Ken Suitor walks into those businesses every week. And he sees the gap they missed. Ken is the owner of [TruMax Security](https://trumaxsecurity.ca/?ref=blog.knack4business.com) in Ottawa — a locksmith and commercial security company that has worked inside banks, government buildings, retail shops, and family homes. He knows what real security looks like. And he knows what a false sense of it costs. --- ### Watch the full conversation here --- ### **WHO THIS IS FOR** SMB owners / Solopreneurs / Corporate escapees / Leaders building systems If you have a physical location — retail, office, warehouse, or home-based — this episode is for you. --- ### **KEY LESSONS** **The 15-Minute Rule Is Your Real Security Number** Police response time in most urban areas averages around 15 minutes. Thieves know this. They plan around it. Your alarm triggers — and they have a full quarter hour to work. Ken explains that the front door is not just an entry point. It's the primary delay mechanism between a thief and your inventory. A crowbar-resistant strike plate and a high-security lock can change the outcome entirely. One cannabis shop learned this the hard way — double-door checkpoint, full alarm system, still hit in under 15 minutes because the physical barrier wasn't there. **Electronic Locks Are Convenient — Not Secure by Default** Key fobs can be signal-boosted. Keypads can be drilled. Cloud-based systems that eliminate the keyway leave locksmiths with no way in except through the door. Ken describes arriving at buildings where the only entry option is destruction — because the electronic company that bought the hardware company removed the traditional lock cylinder entirely. All cars built after 2018 are designed to want to be unlocked. That's not a flaw. That's a feature that thieves exploit with basic equipment. **The Ugliest Lock Is Often the Strongest One** Hardened steel doesn't look pretty. It looks square and commercial and heavy. But that weight is the point. Ken explains that many premium-looking locks are made with soft white metals and aluminum — they look expensive and fail fast. The high-security brands — Abloy, Medeco, Multilock — use specifically milled key blanks that only the issuing shop can duplicate. That's real access control. The "do not duplicate" stamp on a standard key? That's a marketing note, not a security feature. --- ### **PRACTICAL STEPS** - **Book a free consultation.** TruMax Security offers no-charge site surveys. Ken brings hardware so you can hold it in your hand and feel the difference before you decide. Reach out at [ken@trumaxsecurity.ca](mailto:ken@trumaxsecurity.ca) or call 613-591-0909. - **Audit your physical barrier first.** Before upgrading your alarm or adding cameras, assess your door frame, strike plate, and lock grade. Those three things determine how long your door stands up under pressure. - **Store your key fob away from the front door.** Post-2018 vehicles are always listening for their fob. Storing keys near your entrance gives signal boosters the range they need. A simple Faraday pouch costs under $20. --- ### **ABOUT THE GUEST** Kenneth Suitor is the owner of [TruMax Security](https://trumaxsecurity.ca/?ref=blog.knack4business.com), a locksmith and commercial security company serving Ottawa and the surrounding area. He purchased the business in 2019 after years of apprenticeship under a 45-year veteran of the trade. Ken helps business owners, property managers, and homeowners identify and close physical security gaps — before a break-in forces the conversation. [Connect with Ken on LinkedIn](https://www.linkedin.com/in/kenneth-suitor-4037a1a3/?ref=blog.knack4business.com) [TruMax Security on LinkedIn](https://www.linkedin.com/company/tru-max-security-inc?ref=blog.knack4business.com) [TruMax on Facebook](https://www.facebook.com/Trumaxlocksmith) [TruMax on Twitter/X](https://twitter.com/Tru%5FMaxSecurity?ref=blog.knack4business.com) --- ### **LISTEN ON AUDIO** [Listen on Simplecast](https://tinyurl.com/u4v6sukp?ref=blog.knack4business.com) [Browse all K4B episodes](https://tinyurl.com/3rhcpmyd?ref=blog.knack4business.com) --- ****NEXT STEPS TO TAKE** - [Listen now](https://tinyurl.com/u4v6sukp?ref=blog.knack4business.com) - Comment on the [Knack 4 Business LinkedIn page](https://www.linkedin.com/company/knack4business?ref=blog.knack4business.com) - [Knack 4 Business](https://tinyurl.com/43fdyzew?ref=blog.knack4business.com) - [Web Indexer — find K4B episodes faster + book a meeting](https://tinyurl.com/yav4edf5?ref=blog.knack4business.com) - [Join Canada Growth Network — full GHL CRM + community. $1 CAD first month. $47 CAD/month. No lock-in.](https://tinyurl.com/3s5d3ayv?ref=blog.knack4business.com) - [Gentry Learning — real estate investing platform](https://tinyurl.com/cvwfkcee?ref=blog.knack4business.com) - [Property Wizard podcast by Gentry Learning](https://tinyurl.com/3psh5bdk?ref=blog.knack4business.com) [Save over $50+ for a GHL CRM + Community ](https://tinyurl.com/3s5d3ayv?ref=blog.knack4business.com) --- ### **FAQ** **Q: How do I know if my business has a physical security gap?** If your security plan starts and ends with an alarm system and cameras, you likely have a gap. A site survey from a licensed locksmith will show you exactly where your physical barriers are weak — before a break-in does. **Q: Are electronic locks safe for commercial use?** Electronic locks add convenience but introduce new vulnerabilities. Without a physical key cylinder as a backup, they can leave you locked out — or a thief locked in. High-security electronic locks paired with hardened physical components are the better answer. **Q: What's the difference between a high-security lock and a standard one?** High-security locks use more pins, harder materials, and specifically milled key blanks that only the issuing shop can cut. They resist drilling, picking, and duplication. Standard locks — even expensive-looking ones — are often made from softer metals and can be compromised with basic tools and a few YouTube videos. --- **13\. K4B ACKNOWLEDGEMENTS** [Carl Richards — Podcast Solutions Made Simple](https://www.linkedin.com/in/carl-richards-3a0a223/?ref=blog.knack4business.com) [Fred Crouch — Property Wizard](https://tinyurl.com/3psh5bdk?ref=blog.knack4business.com) [Jovan Strika — @Hive](https://tinyurl.com/4dmcxah8?ref=blog.knack4business.com) [Melanie Webber — business partner](https://www.linkedin.com/in/melanie-webber-879806128/?ref=blog.knack4business.com)